Concentrating on Individual User Values Instead of Complete Feature Sets
One of my main concerns was the mix of topics being simultaneously discussed: Complete new modules and single features as well as typos and minor layout enhancements. To simplify discussions, I asked everyone to break down bigger features into individual user functionalities – User Stories. Instead of trying to fully specify a complete module like Questions & Answers, we started to talk about things like
“As a user I want to be able to ask questions so that I can solve my issues with my car” or “As an expert I want to be notified about new questions regarding my field of expertise so that I’ll be able to help quickly”.