What do Sysadmins really think about Agile?

by on November 23, 2008 · 4 comments

Every workplace has one, and even if you contract it out, you still have to interact with a System Administrator to get important IT work done. If you’re introducing Agile methodologies at your company, you might have run into a brick wall of sorts back there in that corner room – the Ops guys. They know how crucial they are to the success of the business and they’ve been running the website for years without any help from you. Agile is for running projects and these guys run servers. How could you possibly help them do a better job?

In trying to crack this conundrum myself, I decided to ask sysadmins directly – “What do you think about agile? Would you consider using it in your daily work?”

Here are their responses:

SysAdmin Impressions of Agile within Project Work

Pros Cons
more communication/contact/awareness among team members hasn’t helped inter-departmental communication
well understood practice that gives everyone a common ground for approaching their work it’s just a back door for developers to get sysadmin time (when we should be fixing server problems)
scrums put more focus on running daily tasks SPIKES (research, architecture planning type stories) lack a solid “Done” definition
velocity is great at managing expectations team is too large for scrums to be beneficial (overwhelming amount of subjects/topics)
structured work where everyone understands priorities and schedules estimating bugfixes is really hard because of unknown root causes
product owners have dedicated teams to create business value not sure about my exact role on the team if I don’t have assigned stories
sprints provide a stable time frame for completing important tasks some planning games come with pre-defined (i.e. unfinished) stories

SysAdmin Impressions of Agile within Operations

Pros Cons
planning and daily standups a good starting point for organizing work impossible to plan daily operations work as it’s highly reactive
would help with prioritizing stories meetings interrupt the daily flow of work
assigned project manager would ease transition and help kickstart agile complete backlog and sprint reviews too much overhead
backlogs would help focus & coordinate the team’s work lack a test environment so testing operational work doesn’t make sense

SysAdmins Are Agile

Reviewing the Agile Manifesto summary:

  • Individuals and interactions over processes and tools
  • Working software over comprehensive documentation
  • Customer collaboration over contract negotiation
  • Responding to change over following a plan
  • When it comes to soft skills, we all know that most SysAdmins point people to the trouble-ticket system and would rather back patch their FreeBSD server than sit in any meeting. But, in the next point, if you replace the word ‘software’ with ‘systems’, we know they absolutely love making things work (even if there might not be much documentation lying around afterwards telling how they did it). They’d much rather get a quick overview of the customers’ needs and go off to configure a few servers to demo a basic running website than draft a detailed contract for expected work in the coming month. And how many admins do you know that would follow some task list when the web servers are on fire?!

    I think Operations folks are much more agile than we give them credit for (and even what they might believe about themselves ;). But, the question remains – how can Agile methodolgies help SysAdmins in their day-to-day work? Tune in next week, and I’ll tell you how!

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    Comments

    1. says

      Thanks for the links, Andrew! I’ll definitely take these into account in my upcoming post.

      I also think ops is evolving (one of the reasons why we started this blog actually). I have so many friends in this area that I don’t want to see be left behind – especially, when I know they are already so close to ‘living it’ :)

    2. says

      I’m running a sysadmin department where we experiment with agile concepts. Some of them do not work very well others are not so much.

      Daily standup, prioritized backlog of larger projects and so forth. There are of course issues in how to handle events (the reactive part) but for us there has been a clear improvement in visibility.

    3. says

      Visibility is certainly one of the most obvious improvements you get with agile.

      As for the reactive part, I had a lot of success in adding user stories to the backlog for determining the root causes of any “critical incident”. The more critical the event, the higher priority the root cause story had and the sooner it was addressed.

      By fixing root cause problems during our plannable time (within sprints) we drastically reduced the overall number of critical events. This gave us more time for planned work where we were able to shift focus on preventing such events from ever happening – an upward spiral of planned over reactive work!

      Thanks for sharing, Niclas!

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