Instead of escalating wars between departments by driving them to ever more ambitious, local goals, we need to break down the wall between development and operations. Defining overarching goals which resonate for both departments creates an environment where DevOps collaboration may thrive.
ITIL – Information Technology Infrastructure Library
ITIL certification is increasingly becoming more desired. Processes like ITIL Service Management and ITIL Change Management help organizations structure and refine their IT infrastructure. As complicated as ITIL v3 may seem, we provide a gentle yet focused introduction to it’s strengths.
In my last posts, I’ve introduced you to the IT Process Institute’s “Visible Ops Handbook” which presents IT managers and system administrators with a clear road map of how to adopt best practices within their organizations and how to work smarter instead of harder. The first three phases outlined include change management, configuration management, and [...]
By now you should have a better understanding of how your data center is setup and exactly what’s all in there. You’ve been carefully monitoring changes to this environment and are ready to take it to the next level. The “Visible Ops Handbook” introduces the concept of “production fuses” : when things go wrong with [...]
The next step to get a better grip on your environment is figuring out exactly what kind of production configurations you have running out there. If you’ve ever caught yourself walking through the data center and wondering just what in the hell those servers in the back corner are for, this phase will be quite [...]
Anybody in operations that wants to gain more control and understanding of their environment has heard of the IT Infrastructure Library (ITIL). This set of concepts and techniques introduced by the UK’s Office of Government Commerce in 1980s heavily borrows from the ideas outlined in IBM’s “Yellow Books” by Edward A. Van Schaik (and later [...]
Last week, I introduced you to “The Visible Ops Handbook” and their 4 Agile Steps to ITIL Compliance. While there is no silver bullet for your particular problems, these steps should serve as a good starting point. Today, I’d like to go into a bit more detail regarding what the Visible Ops folks call “Phase [...]